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Shop details for TomTop

TomTop.com was founded 2004 and has been since then focused on gadgets and electronics of any kind. This Chinese online shop features consumer electronics, but also clothing, toys, house & garden items, musical instruments and much more.

TomTop has also been certified as a "Gold Supplier" at the Alibaba Group since 2006, meaning TomTop has been a legit and trusted merchant since then. Through this status at Alibaba TomTop managed to gain some popularity - so that it's nowadays one of the 20.000 most visited websites worldwide.

TomTop Index

TomTop's home page

Experience with TomTop

TomTop is most successful in the States, Russia and China so far, but it's still surprisingly unknown in most countries. We've ordered a couple of times from this Chinese gadget shop and can tell you, that it's a legit online shop. Our orders were processed quickly and we received our orders always within 3 to 5 weeks - the usual time when ordering from China and choosing standard shipping instead of express shipping. The gadgets and electronic items were all just as we ordered them (some ebay merchants decide to pack the weirdest things...) and arrived all in one piece and unused - just as one would wish.

Pros

large product range with lots of different categories
low prices
Buyer's Protection through PayPal payment
customer support via Live-Chat
easy navigation

Cons

it's necessary to creat an account at TomTop to place an order (or choose express PayPal checkout)

Payment

TomTop accepts a range of payment methods, most importantly PayPal and credit card payment, the most popular payment methods for international shopping. Other payment options such as Boleto or Yandex.Dengi are only interesting for certain countries (in this case Brazil and Russia). 

Tomtop Bezahlmethoden

How to pay at Tomtop? Choose between Paypal, credit card, Qiwi and more

Delivery and Shipping Times

Generally TomTop doesn't offer free shipping. There are a lot of different shipping methods available to choose from, such as  Airmail with or without tracking number (both take between 10 - 20 business days), DHL (3-5 business days), EMS Express (5-10 business days), EUB to USA or "Express Line to Europe" if you're from the EU. Shipping fees vary depending on your shipping address, shipping method and the weight of your order.

We recommend Airmail, if you're ordering smaller, not particularly expensive products. If you're placing a larger or at least expensive order, you should at least dish out the bucks for a tracking number - even better, choose one of the traceable express shipping methods, as these orders very rarely get lost. 

TomTop shipping options

Large selection of shipping options - but all options come with costs. We recommend Airmail or DHL shipping at TomTop

TomTop and customs

So far we've always been pretty happy with our orders (including the necessary cusoms declaration). Everything arrived more or less on time and we got everything without having to contact our local Customs office. Still, be aware that customs can stop your order for a spot check, so it's always worth it to read up on your country's import laws so you know what to expect in case something comes up.

For shipments entering the US, extra taxes and fees on your product are a possible, if not common, side-effect of international ordering. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees. Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person

Return policy

TomTop offers its customers a Manufacturer`s Warranty for defective items of one year for most its products (i.e.: LEDs & Flashlights, Computers & Networking, Cameras & Photo Accessories, Musical Instruments, Car Accessories, Video Accessories, Beauty and Health Gadgets, Game Accessories and other electronics), Sports accessories have a three month warranty. Excluded from any kind of warranty are the categories Jewelry, Wallpapers, Cross-Stitch Embroidery, Decorative Paintings, Bedding, Bath, Home Textile, Stationery and RC Models. Special: Smartphones and tablets have a "livelong waranty". 

Within the warranty period you can return defective items, if you didn't cause the defect. TomTop will either repair or replace the item for free - only downside: you will have to pay for the return shipping costs. 

Conclusion

If you don't want to pay too much for consumer electronics, toys, gadgets or costume jewelry, you might want to take a look at TomTop. They offer a vast variety of products with pretty low prices. TomTop tries its best to offer the best prices, but it's still always worth a look to check the prices at Banggood, Gearbest or Tinydeal. All in all, we can recommend TomTop, keep your eyes open for their flash deals, new promotions and definitely their coupon codes!

Alternatives

Alternative 1: Banggood
Banggood
 
free shipping an extremely popular electronics shop from China. Features the newest RC toys, electronics and all the big China brands such as Xiaomi, Cheerson and more
Alternative 2: Fasttech
Fasttech
 
free shipping a well-known, established electronics and gadget shop, offers free shipping!

TomTop Coupons

Aside from the Daily Deals, which TomTop is constantly offering, you can keep your eyes open for coupon codes and vouchers, which we will post in 2021 for TomTop, to help you get some great bargains.

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Reviews (213)

6 months ago
María
Quiero devolver completamente unos auriculares porque uno no me funcionan, y solo me quieren pagar la mitad. Penosos. No compréis.
7 months ago
Giorgio
Ordinati stabilizzatori kayak mai arrivati aspetto ancora il rimborso sono stato truffata
7 months ago
Gena
Ich habe nur eine Lampe bestellt, denn 2 vorherige Versuche als cancelled markiert wurden, trozdem wurden 3 Lampen gelifert. Die Bestellungen komnte ich nicht stornieren, support meinte, sie können nach erhalt zurückschiken. 3 tag bin ich im Kontakt mit Support und sie wollen keine Adresse an mich schicken. Wenn sie keine Probleme mit Rücksendungen brauchen, Finger weg!!!
7 months ago
Angi
Ich habe bei Tomtop sechs CO2 Messgeräte (jeweils 80 Euro) der Firma Keecher bestellt. Die Lieferung und die Bezahlung über Paypal hat auch gut geklappt. Wobei die Lieferzeit von China schon etwas länger dauert. Nun zeigen zwei Messgeräte Streifen auf dem Display an. Das ist so nicht normal. Ich habe dies bei Tomtop mit Fotos als Nachweis reklamiert. Die Kommunikation mit China findet nur in Englisch statt. Anfangs hatte man geantwortet, dass man das Problem an die Techniker weiter gibt. Trotz mehrmaligem Nachfragen per Mail gibt es keine Antwort. Nun sitze ich auf den 2 Messgeräten. Ich bin ziemlich verärgert. Eine Bestellung bei Tomtop kann ich somit nicht empfehlen.
7 months ago
Laurens
Scam, bestelling plaatsen = geld kwijt Bestelling proberen plaatsen met paypal, maar de knop op de website werkte niet. Dan maar met Visa, geld direct van rekening maar krijg dan een mail dat ik foto's moet sturen van mijn creditcard. Grotere SCAM bestaat niet

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