Shop details for MyRcMart
MyRCMart is a China-based web company that specializes in RC Model Helicopters and accessories. The company is based in Hong Kong and has thus far managed to gain a dedicated following among serious hobbyists with its dedication to customer service, high-quality products, and competitive prices.
Experience with MyRCMart
Being an web-based company ourselves, of course we have more than a few RC hobbyists in our ranks. As such, we've been able to put together some observations about the site and how it works for you...
Buyers outside of China have the option of paying with PayPal (including using Credit Cards processed via PayPal) and Western Union. No matter how you wish to pay, you will need to make an account to place an order as PayPal Express Checkout is not supported. We strongly recommend paying with PayPal to take advantage of their fantastic Buyer Protection Program which allows you to open a case against a payment at any time within 45 days in order to get your money back.
Shipping Costs and Delivery Times
You have the option to have your items shipped via Standard Air Mail (10-30 days) or EMS Express (4-14 days). Although Standard Air Mail is usually cheaper, the prices of both will vary depending on the country you're shipping to and the weight of your order. For orders to the US prices usual fall somewhere around $10-25 for Standard and $25-60 for Express, but the weight of your order can heavily affect this so make sure to pay attention to shipping costs before finalizing your order.
MyRCMart and Customs
Our resident RC-Freaks who we made place some orders on MyRCMart told us that all of their orders arrived on time and with no problem with customs. That being said, it is always a good idea (and highly advisable) to look up your country's rules and regulations on international mail and imports. Custom stops can occur even on well-declared packages due to periodic random controls.
For shipments entering the US, extra taxes and fees on your product are possible. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9 in the case of a random customs stop. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.
Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.
MyRCMart give customers the possibility to return items for any reason, but you register your intention to return to Customer Service within 3 days of delivery. You will be required to cover all shipping costs to send back any returns, but if the item in question arrived defective or damaged MyRCMart will cover the shipping costs on the replacement. MyRCMart's customer service requires photographic evidence of damage or defects before approving any replacements.
One of MyRCMart's biggest selling points is its sincerity in offering its customers the only best RC products. They do not shy away from calling out other RC-specialized stores for not ensuring the quality of their items, as the following excerpt from their "About Us" section shows.
"Unlike other sellers who do not care about your order (they will not test a R/C Toy for you so you will have a very high chance of getting a lemon). Shop @ MyRcMart, all R/C Helicopter, Plane and Car are tested by our experienced technicians before packaging to eliminate the possibility of receiving a DOA (Dead On Arrival) or Defected R/C Toy. You receive this premium service from MyRcMart only!"
They also host their own Youtube Channel, where they post live product reviews and presentations of new arrivals.
If the quality and selection of products on offer at MyRCMart doesn't convince you, then their seriousness in trying to offer the best to their customers should. Any RC hobbyist - especially those interested in model Helicopters and Drones - would do well to check out MyRCMart.
|Alternative 1:|| |
|An RC-Institution for Hobbyists!!|
|Alternative 2:|| |
|The larger, secondary competitor of MyRCMart. Good Selection, similar prices, and international warehouses.|
Ich hatte dort ein Dämpferset geordert das wie immer sehr günstig angeboten wurde. Das set kam nie an. Meldung an rcm löste massive Recherche der Deutschen Post aus, ich musste unterschreiben dass ich das Paket nicht erhalten habe. Darauf hin verlangte rcm unverschämter Weise tatsächlich nochmals 5€ Porto für den Neuversand. Ich habe abgelegt und auf sofortige (inzwischen waren seit der Bestellung 6 Wochen vergangen) Rückzahlung des gesamten Betrages incl Porto. Da über eBay gekauft beugte sich rcm und erstattete wortlos alles. Ich weiß nicht was ich davon halten soll. Schippe viel in Asien, aber so was unverschämtes, kundenunfreundliches habe ich nie erlebt. Der günstigen Preise wegen werde ich rcm vielleicht nochmal eine Chance geben, aber ich habe jetzt schon Bauchweh beim Gedanken an den Ärger.
They provide inferior products with terrible follow up service. The exchange process is a nightmare; they make it your problem if they send you broken or faulty parts. Really poor. Stay away.
Have been shopping from myrcmart.com for many years without any problem.