Shop details for Banggood
Banggood is a Chinese gadget shop with headquarters in Guangzhou (China). Banggood has several great features including warehouses in the US and England for quicker shipping around the world, the possibility to order without opening an account on its website, and a very well organized homepage, making it one of the best choices for a Chinese online shop. Its Alexa ranking of 3.793 - meaning it's one of the 4.000 most visited websites worldwide - is proof of its popularity and puts it in the same territory as DX.com and Fasttech. Banggood specializes in hobby supplies, gadgets, trinkets, and toys.
Experience with Banggood
Banggood is one of the biggest and longest-standing gadget shops in China. As a result, it shouldn’t be surprising that we were very satisfied with its customer service after placing several orders. Banggood’s delivery estimates are generally correct and all of our packages arrived on time. Further pros and cons include...
- delivery time: 7-20 work days, express shipping 2-7 days
- range of products: everything a China gadget geek can possibly desire
- price comparison: average, R/C gadgets inexpensive, great snap up deals and seckill offers
One of Banggood's most convenient features is that you don’t have to create an account to order, you can simply pay with PayPal. Paying with PayPal means you’re on the safe side and can get your money back through PayPal’s buyer protection in case of delivery problems. PayPal will refund your money up to 40 days after completing a payment.
There are certain advantages to creating a Banggood account, however. For one, you are only able to pay via credit card (Visa, Maestro, Mastercard) with an account on Banggood.
You can contact merchants on live chat, on the forum or via e-mail. We tried the live chat and Forums to communicate and got a swift response, each time within about 3 to 10 hours. One thing to remember, however, is that the time difference may lead to longer response times if you're not careful. Noon in New York is 1am in Guangzhou!
Supported payment methods:
- PayPal (Our recommendation!)
- Credit card
- Qiwi Wallet
Delivery times, tracking and shipping
Shipping times are easily the worst part about ordering goods from China, but Banggood's warehouses all over the world mean that you can cut your package's EPA in half if you order something in stock at your local warehouse. What's better: all of the companies functions are still centralized in China, so its always easy to get help, even if your package is shipping from a foreign warehouse!
Now the bad news: you have to wait until check out to find out if your item is stored in your local warehouse, so you don't always have control over how long you'll have to wait. The Standard Shipping from China, however, is still free, and there's always express shipping available for an extra fee. With express shipping, your items usually arrive within 2-7 workdays.
Another nice feature is that, even with standard shipping, you can follow your packages on the Banggood order-tracking site. If you don't get a tracking number, it's not always possible to track is step-by-step, but by entering your order number and e-mail address you can see the current status of processing.
In this screen shot you can see that Banggood took its sweet time between paypal payment and shipping - but this was an exception in our experience. If you pay the extra fee for the tracking number, you can follow your order's voyage around the world after it's been shipped off from Banggood.
Special shipping option: Netherland Direct Mail
A special feature of Banggood is its "Netherland Direct Mail" shipping. This costs usually only a fraction more than Air Mail Register but arrives way faster in Europe. The particularity of Netherland Direct Mail is that packages are shipped directly to the Netherlands and from there shipped to the European shipping address, so that it will only take between 1 - 2 weeks for the delivery. The only disadvantage of this method is that there is no tracking number for Netherland Direct Mail - but we haven't had any problems with this shipping method so far and, according to different review forums and the reviews of our readers, they seem pretty reliable. So, if you have the option to choose this method during your checkout process, and you're shipping to Europe, then we recommend you use it as it is worth its extra cost - it's a nice combination of standard and expedited shipping.
Keep in mind that you still have to pay for customs and VAT even though it is shipped via the Netherlands. The original sender in China is listed on your package, so you might still have to pay some fees to your customs office or mail man. But it is our experience that customs and VAT have to payed more seldom if you pick this shipping option.
As always, it's not advisable to have your packages shipped to a PO Box, as some post offices won't always accept packages using bubble wrap packaging (a common practice in China).
Banggood and customs
Contrary to other Chinese shops, Banggood is very professional and declares packages very carefully. We didn't have to make an unwarranted visit at customs office yet. Nevertheless, one should be aware that customs does random checks on well-declared packages from China.
Naturally you still have to pay for the usual VAT and customs, depending on your order value. If you order for more than 26€ (yes, not 22€ - we explain this in our information section under the category tax), you'll have to pay VAT to your mail man and if you order for more than 250€, you'll probably have to pay customs fees. But this depends on the exact products you ordered.
For shipments entering the US, extra taxes and fees on your product are a possible, if not entirely common, side-effect of international ordering. Not every item is taxed when entering the country, but the majority are only subject to a nominal processing fee of between $2 and $9 when entering the country. The amount to be paid, however, can vary widely from nothing to $495 depending on the product and how it's sent. If you are concerned about your item, or are planning to order goods in excess of $100, it is worth it to check with the Customs Office at the port of entry (likely Los Angeles or San Francisco, unless you're using AirMail) to confirm any extra taxes.
Any extra taxes or duty on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.
Besides warehouses outside of China and Hong Kong, which are definitely a real highlight, you get another feature on Banggood: After opening an account on Banggood you can automatically keep track of your orders with a value of $25+ throughout the delivery process. The back end for registered users is very well designed like you're used to from big American e-commerce websites (e.g. amazon or ebay). Here you can get an overview of your previous orders ("My orders"), your "preorders" or your "Wishlist".
A clear overview of orders - still a rare sight in Chinese online-shops
You can even create an account via Twitter or Facebook - but we had some bad experiences with this. Several weeks after our application, we got a bunch of spam up on our Twitter feed.
Another special feature are the Banggood Points, which you gain after every new order. You can see the collected points under the section "My Points".
"My Points" is supposed to keep customers loyal to Banggood - but the savings are minimal
If you collected enough points, you can generate your own coupons in several "points zones". If you collected 150 points, you can receive a $1-discount coupon. If you order frequently in China, you will notice that regular coupons, especially our exclusive coupons, offer a better bargain than these coupons. Meaning that collecting these points isn't really worth it.
The video section of the site is highly recommended. It has, at least partially, better content than some video streaming sites. You can get an honest opinion from other customers on items you’re interested in. Try watching the videos, because we suspect that some written reviews can’t be trusted or weren’t written with the same care that the videos were created with.
Banggood is a well-established Chinese online shop. It features a vast array of products and warehouses in Europe and North America. Furthermore, it is continuously improving its customer support and web presence. Customers can save a lot of money with Banggood’s frequent coupons and promotions, and, in some cases, can save a HUGE amount of shipping time compared to other Chinese online-shops.
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Aside from current coupons that you can find on our page, there are exclusive coupons that will be placed automatically into your Banggood account. Another way to get extra coupons is to sign up to Banggood’s newsletter. Most coupons will have conditions such as a minimum order value. Before confirming your order, you should consider which coupon or promo code would mean the biggest savings for you.
For smaller sums or coupons connected to certain items, it is usually more helpful to use a coupon with a set $-discount and for bigger orders (see the example below) it makes usually more sense to use a voucher with a percentage discount.
We're constantly checking the coupons, so you can find the best Banggood specials right here. But if we really missed a coupon, then we would love it to get a message from you!
Dear Bangood team, this is my chronology of events, the story of order 94649343: - 30/12/2020 I ordered the pc that was and has always been available and shippable in Italy by chosen warehouse (US). After a few days you have accepted the payment - 07/01/2021 You have cancelled the order without a valid reason and without telling me anything about the refund - 10/01/2021 You told me that you would credit the amount on BGPay because it was impossible to make a bank transfer - 14/01/2021 You told me that it was impossible to credit the amount on gbpay and I had to create a Paypal accout - 16-20/01/2021 You told me that it is possible to have a discount for a new purchase but they are derisory or not applicable to my product - 23-26/01/2021 You told me that you are contacting the appropriate departments to make me ship the pc to the same price that I had already paid. Always on the 26th you propose me another tiny discount - 29/01/2021 You told me you made a bank transfer without sending me any documents or specifications on what was done - 02/02/2021 Obviously it was not true and I had to create the PayPal account, confirmed to you on this date - 18/02/2021 You have managed to postpone the refund with various excuses despite the fact that on PayPal it is practically immediate until this date (review, spring festival, etc...) Final tidbit: you have mistaken the mode of payment as if I had bought the PC to you and not as a personal transfer. Making me "lose" 60 euros. Fortunately in Paypal are very serious and they refunded me immediately the deficit due to your oversight. This is clearly a scam. And it's not just me who is the victim but thousands of users as you can see from the reviews all over the site: it's about money seizure, unfair trade and theft. In addition to the countless hours and time lost and the frustration generated in all of us. You deserve an international sanction. Worst online "trade" (of anything but my own money) in my lifetime.
Buenas noches, Soy un cliente de BANGGOOD TECHNOLOGY CO. LIMITEDd e quien adquirí un artículo, concretamente unas tijeras eléctricas a finales del año pasado. El No. de pedido es el 94159164, y su importe, pagado a través de PayPal, fue de 90,77 USD. El envío fue correcto, pero una vez probado el artículo, y con menos de dos horas de funcionamiento, resultó ser defectuoso. Me puse en contacto con Banggood, formulando la reclamación correspondiente, enviándoles justificación del pago, fotos y videos del producto y de sus defectos, y remitiendo correos de fechas 04/01/2021, 10/01/2021, 12/01/2021, 13/01/2021, 18/01/2021, 21/01/2021 y 24/01/2021. Todos ellos fueron contestados por Banggood, de modo automático y creo, a través de un robot, en los que se comprometían a dar una solución entre 24 y 48 horas después. Era mentira. Dadas las circunstancias, interpuse disputa en Paypal, en fecha 27 de Enero, con referencia PP-D-100593529. A la recepción de la reclamación, y tras las pruebas adjuntadas, que ya les había enviado, BANGGOOD RECONOCIO QUE EL PRODUCTO ERA DEFECTUOSO, y así me lo notificó Paypal; pero Banggood exigió, previo a su reembolso, que se le enviase el producto A CHINA. Les envié un correo explicando que el coste de envío, era superior al valor del producto y que, puesto que tenían almacén en España, que me permitieran enviarlo allí, o lo recogieran donde lo habían entregado, que creo es lo mas ajustado a la ley. No respondieron y en fecha 16 de Febrero, al no justificarse a Paypal la devolución o la conformidad de Banggood, ha desestimado la reclamación. Como puede verse, es un incumplimiento flagrante por parte de Banggood, que ni siquiera se remedia por el pago a través de PayPal. Por eso lo publico para que sea de general conocimiento: 1) Que quien quiera comprar por Banggood, sepa que no le van a atender ninguna reclamación, porque para ello utilizan robots, con finalidad dilatoria y para que transcurran todos los plazos. 2) Que las compras a Banggood, CARECEN DE GARANTIA efectiva, pues las condiciones para esta serán mas gravosas que la pérdida del producto. 3) Que puesto en contacto con otros clientes, todos los que han tenido problemas ESTAN DESCONTENTOS. 4) Que creo que lo mismo que usan robots para las contestaciones, también los usan para dar sus calificaciones. Creo que SOLO SON VERDADERAS LAS PUNTUACIONES NEGATIVAS. Tengo todos y cada uno de los justificantes de los hechos relatados, y por ello puedo afirmar que BANGGOOD NO ES DE FIAR.
Son unos estafadores, pedí un producto el día 22/11/2020 y a día de hoy 23/01/2021 la única respuesta que me dan es que espere cuando ha pasado el plazo máximo de entrega cuando el plazo ya ha pasado y cada día me dicen que el plazo máximo de entrega es más tarde. Hoy me ha llamado la policía que estoy implicado en una estafa que coincide con lo que he pedido en BANGOOD. No me solucionan nada, no tengo el dinero, no tengo patinete y encima estoy denunciado por estafa. POR FAVOR NO COMPREIS EN BANGOOD Y SI COMPRAIS NO OS GASTEIS MÁS DE 1 EURO YA QUE A MI ME ACABAN DE ESTAFAR 700. Espero ayudar a los que quieran comprar en BANGOOD para que no os estafen como a mí.
Absolute Vollkatastrophe. Habe eine Bestellung aus dem spanischen Lager über fast €700.- getätigt. Bei der Bestellung waren alle Artikel noch als "Auf Lager" geführt. Nach der Bestellung bleib der Versandprozess dann bei "Processing" hängen und oben prangte ein Hinweis, dass man sehr betroffen sei, dass die Bestellung sich verzögere. Kein Grund, keine Zeitangabe, nichts. Nur, dass sich die Bestellung verzögert. Nach einigen Tagen des Stillstandes (das Paket hätte eigentlich schon längst da sein müssen) habe ich mich dann auf das von einem anderen Rezensenten beschriebene "Tänzchen mit dem Support" einlassen wollen - nur kam es gar nicht erst dazu! Banggod schickt nämlich erst mal einen leicht dämlichen Chatbot los, der ähnlich hilfreich wie ein degenerierter Dackel ist - nur nicht so amüsant. Der gleiche Bot darf übrigens auch auf dem facebook-Messenger schreiben. Ich habe mittlerweile über ein Mailformular entdeckt und dort noch mal meinem Ärger Luft gemacht. Sollte sich jetzt nichts bewegen, werde ich wohl paypal einschalten müssen.
Good day I have a somewhat bumpy start with Banggood. In August I bought a watch with many possibilities. It has a leather watchband qualitatively I have nothing to complain about. But I would rather wear the ordered watchband from you. For this I have two order numbers: Order 884 966 68/BG 547 341 016. I ordered a watch strap from Wish a little earlier than you did. The appointment was kept in full, but I was not convinced by the strap's locking mechanism and the possibility to adjust the length. Now I hope to receive a binding promise of delivery from you. With best thanks in advance, I greet you kindly. Peter Matti [email protected] Translated with www.DeepL.com/Translator (free version)